Whats is HelpDesk Plus?

What is HelpDesk Plus?

HelpDesk Plus is a Customer Relation Application. Read More...

Why HelpDesk Plus?

Why HelpDesk Plus?

Using HelpDesk Plus Will allow you to reach and understand your customer better. Read More...

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HelpDesk Plus Tutorials.

Check out our tutorial and start using HelpDesk Plus. Read More...

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Latest Technology news. Read More...

What is HelpDesk Plus?

HelpDesk Plus is a Free Web Platform For Helping Organizations Support Their Customers. HelpDesk Plus is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. HelpDesk Plus is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy.

Why HelpDesk Plus?

• Ease of Use
   With HelpDesk Plus , your agents can reply to emails, answer customer calls and chat with customers from one place. You don’t have to juggle between various tools and logins.

• Better Communication
  Communication is easier and answers are better when you have more context. You can always access past interactions with any customer on any channel from a single, unified customer database.

• Stronger Collaboration
  HelpDesk Plus helps your team collaborate efficiently. Cloud-based helpdesk software can increase visibility of who is handling a ticket, who has already responded to a customer and which tickets still need answering.

• Analyze Team Performance
  Find out if your teams’ responses are fast and accurate enough. Learn how good your team is at helping customers with their problems. A good B2B helpdesk application will provide the data you need to improve your team’s performance.

• Increases support efficiency
  HelpDesk Plus can help automate most support processes. You can dedicate all of your team’s efforts towards tackling the customer’s problems instead of figuring out paperwork and maintenance.

• Improved Customer Loyalty
  With HelpDesk Plus streamlining your customer support process, it is easier to make customers happier. Happier customers are customers who will keep returning to your business, increasing their loyalty to your brand.

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Video Library:

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How to Create a Service Request in HelpDesk Plus

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